TERMS AND CONDITIONS
Sign and Canopy
1. Introduction
Welcome to Sign and Canopy (“we”, “us”, “our”). These Terms and Conditions govern the use of our website and the provision of signage, awnings, canopies, LED signage, window graphics, vehicle graphics, digital signage, shop front branding, printing, installation, repair, and maintenance services.
By using our website, requesting a quotation, accepting a quotation, paying a deposit, or instructing us to carry out work, you confirm that you have read, understood, and agree to these Terms and Conditions.
2. Business Details
Business Name: Sign and Canopy
Email: signcanopy.co.uk@gmail.com
Telephone: 073655 71149
Alternative Telephone: 02035 760992
WhatsApp: Message us on WhatsApp
Instagram: @signcanopy.co.uk
Address: Flat 10, Hepburn Court, South Mimms, EN6 3QE
3. Our Services
We provide professional signage, branding, printing, and installation services, including but not limited to:
- Shop signs and fascia signs
- LED illuminated signs and digital signage
- Awnings and canopies
- Window graphics and vinyl lettering
- Vehicle graphics and vehicle branding
- Shop front cladding and branding
- Office and interior signs
- Printing, commercial branding, and promotional graphics
- Sign repairs, maintenance, and replacement works
All services are subject to assessment, site suitability, material availability, access, measurements, permissions, and agreed specifications.
4. Quotations and Pricing
Quotations are based on the information, drawings, measurements, photographs, or site details available at the time of quoting. Prices may change if the scope changes, measurements are inaccurate, access is restricted, hidden issues are found, or additional work is required.
Unless stated otherwise, quotations remain valid for 30 days. Any additional work, design amendments, urgent turnaround, specialist access equipment, electrical work, or extra installation time may be charged separately.
5. Designs, Artwork and Proof Approval
Where design or artwork is provided, the customer is responsible for checking all details before approval, including spelling, colours, sizes, contact details, logo placement, layout, and final wording.
Once artwork or proof has been approved, we are not responsible for errors that were visible in the approved proof. Any changes after approval may result in additional charges and delays.
Colours shown on screens may vary from printed or manufactured colours due to display settings, print processes, materials, lighting conditions, and production methods.
6. Deposits and Payments
We may require a deposit before design, production, ordering of materials, or installation begins. For larger projects, stage payments may be required. Final payment is due upon completion unless otherwise agreed in writing.
Late or non-payment may result in suspension of work, delayed installation, withholding of final files/products, or recovery of outstanding sums. Ownership of supplied goods may remain with us until full payment has been received.
7. Customer Responsibilities
The customer agrees to provide accurate information, safe access to the site, suitable working conditions, parking/loading access where possible, and any relevant property or landlord information.
The customer must inform us of any known issues, including weak surfaces, unsafe structures, electrical faults, asbestos risks, listed building restrictions, landlord rules, planning restrictions, or access limitations.
8. Permissions, Planning and Compliance
The customer is responsible for obtaining any required permissions, including landlord consent, freeholder consent, shopping centre approval, local authority consent, advertisement consent, planning permission, listed building consent, or highway/access permissions unless we agree otherwise in writing.
We will aim to carry out works with reasonable care and skill and in accordance with applicable requirements in England and Wales, but responsibility for statutory permissions remains with the customer unless expressly agreed.
9. Installation
Installation dates are scheduled subject to weather, staff availability, site access, customer readiness, material delivery, and safe working conditions.
We may refuse or postpone installation if the site is unsafe, surfaces are unsuitable, access is restricted, weather conditions are inappropriate, or required permissions have not been confirmed.
Additional charges may apply for waiting time, failed appointments, restricted access, extra fixings, specialist equipment, parking, congestion charges, or return visits caused by circumstances outside our control.
10. Electrical and Illuminated Signs
LED and illuminated signage may require suitable electrical supply and connection. Unless agreed in writing, the customer is responsible for ensuring that appropriate power supply and electrical access are available.
Any electrical work must be carried out safely and, where required, by a competent or qualified person. We are not responsible for existing electrical faults, unsuitable wiring, or third-party electrical work.
11. Materials, Durability and Maintenance
We use materials suitable for the agreed project and intended use. Durability may vary depending on location, weather exposure, surface condition, maintenance, cleaning products, pollution, sunlight, vandalism, and general wear and tear.
The customer is responsible for reasonable care and maintenance after installation. Damage caused by misuse, impact, weather events, vandalism, poor maintenance, third-party alterations, or unsuitable surfaces is not covered unless otherwise agreed in writing.
12. Customer-Supplied Materials or Artwork
If the customer supplies logos, artwork, fonts, images, measurements, materials, or fixtures, the customer confirms they have the right to use them and that they are accurate and suitable.
We are not responsible for poor-quality results caused by low-resolution files, incorrect measurements, unsuitable materials, incorrect brand colours, or customer-supplied products.
13. Intellectual Property
Designs, layouts, concepts, artwork, drawings, visuals, and production files created by us remain our intellectual property unless full transfer of ownership is agreed in writing.
The customer may use the final approved design for the agreed purpose once full payment has been received. We may display completed work in our portfolio, website, social media, or marketing unless the customer requests otherwise in writing.
14. Cancellations and Consumer Rights
If you are a consumer and the contract is made online, by phone, by email, or away from our business premises, you may have a 14-day cancellation right under the Consumer Contracts Regulations, unless an exemption applies.
Custom-made, personalised, bespoke, or made-to-measure goods may not be cancellable once production has started or materials have been ordered. If you ask us to begin services during the cancellation period, you may be required to pay for work already carried out.
Business-to-business orders and bespoke commercial signage orders may be subject to different cancellation terms, which will be confirmed in writing where applicable.
15. Delays and Events Outside Our Control
We aim to meet agreed timescales, but completion dates are estimates unless expressly confirmed in writing. Delays may occur due to weather, supplier delays, material shortages, access problems, customer changes, illness, transport issues, third-party contractors, or events outside our reasonable control.
We are not liable for delays caused by circumstances beyond our reasonable control.
16. Guarantee and Defects
We aim to complete all work with reasonable care and skill. Any workmanship guarantee will depend on the type of product, material, location, and scope of work and will be confirmed in writing where applicable.
The guarantee does not cover general wear and tear, misuse, vandalism, weather damage, unsuitable surfaces, customer-supplied materials, third-party alterations, lack of maintenance, or damage caused after completion.
Any issue must be reported as soon as reasonably possible with photographs and details so that we can assess it.
17. Liability
We will provide our services with reasonable care and skill. We are not liable for indirect losses, loss of profit, loss of business, loss of opportunity, or losses caused by incorrect information supplied by the customer.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded under the laws of England and Wales.
18. Website Use
The information on this website is provided for general information only. We try to keep information accurate and up to date, but we do not guarantee that the website will always be available, error-free, or complete.
Website content, images, graphics, and text must not be copied or reused without permission.
19. Privacy and Personal Data
We may collect and use personal data such as your name, contact details, address, project information, messages, and quotation details to respond to enquiries, provide quotations, deliver services, manage bookings, process payments, and communicate with you.
Personal data will be handled in accordance with UK GDPR and applicable data protection laws. You may contact us at
signcanopy.co.uk@gmail.com
for privacy-related requests.
20. Complaints
If you are unhappy with our service, please contact us as soon as possible using the contact details above. We will aim to review the issue and respond within a reasonable time.
21. Changes to These Terms
We may update these Terms and Conditions from time to time. The latest version will be published on our website.
22. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales.